Crash replacement ‐ Scope Cycling
Crash
Replacement

Crash replacement program

適切な取扱いおよびメンテナンスをしていたが、不慮な事故または同様のダメージを負った場合、最初の購入者だけでなくセカンドバイヤー以降も3年保証に加えて使用可能な全ての製品に対して生涯破損交換をご提供いたします。

破損交換プログラムは、オプションサービスであり、万一の破損に対して交換する機会をご提供いたします。破損交換の場合、価格は別途販売店にお問合せください。

交換をご希望される製品のモデルが入手できない場合、同等の製品モデルをご提供する予定です。

保証対象外のホイールは、お受けすることはできかねます。

Getting your crashed product replaced

To learn if your Scope product is eligible for crash replacement, please create a service request and include the following information:

  • Picture(s) of the damaged product
  • Scope model
  • Scope serial number
  • Date and place of purchase
  • Proof of purchase
  • Your contact details
  • Your shipping address

 

After your request for a crash replacement has been approved by Scope, we ask you to ship your product to the Scope service center in order to fulfill the replacement.

The replaced product will be supplied without Scope’s standard three-year warranty. In order to make us able to service your product as quick and as good as possible, please remove all accessory items, including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc.

If you fail to remove these items, Scope will not be responsible if these items are lost or damaged. Scope will further have to charge you for removing them.

In case of the unavailability of the model of the product that you would like to get replaced, Scope may supply a comparable product model.

Scope has the right to exclude a product from crash replacement. In such case a reasoning is not required.

 

Create service request