Crash replacement program
Even with proper handling and maintenance, your Scope product is not immune from being damaged in a crash or similar. For that reason, in addition to the three-year warranty on your Sport and Race series wheels and lifetime warranty and on your Artech wheels, Scope provides you with a lifetime crash replacement for all available products, even in the case that you are not the original buyer of your Scope product.
The crash replacement program is an optional service provided by Scope and shall provide you with the opportunity to replace your Scope products in case of a crash.
The crash replacement for front and rear wheels are equal and only vary per series.
- Sport series: 325 EUR (incl VAT)
- Race series: 450 EUR (incl VAT)
- Artech series: 1198 EUR (incl VAT
In case of the unavailability of the model of the product that you would like to get replaced, Scope may supply a comparable product model.
Scope has the right to exclude a product from crash replacement. In such case a reasoning is not required.
Getting your crashed product replaced
To learn if your Scope product is eligible for crash replacement, please create a service request and include the following information:
- Picture(s) of the damaged product
- Scope model
- Scope serial number
- Date and place of purchase
- Proof of purchase
- Your contact details
- Your shipping address
After your request for a crash replacement has been approved by Scope, we ask you to ship your product to the Scope service center in order to fulfill the replacement.
The replaced product will be supplied without Scope’s standard three-year warranty. In order to make us able to service your product as quick and as good as possible, please remove all accessory items, including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc.
If you fail to remove these items, Scope will not be responsible if these items are lost or damaged. Scope will further have to charge you for removing them.
In case of the unavailability of the model of the product that you would like to get replaced, Scope may supply a comparable product model.
Scope has the right to exclude a product from crash replacement. In such case a reasoning is not required.